Contact us

We are a dedicated business with a small staff. With so many enquiries by e-mail, telephone and personal callers, picking & packing orders, sourcing & warehousing spares, sometimes we are unavailable to answer the telephone.

To serve our customers we have installed a joint fax/phone system, if we are not in the office the Fax machine will answer first. If it does not detect an incoming Fax after a few seconds our answer-phone will start. You may leave a message of 30 seconds including your telephone number and we will call you back.

If we are available, but unable to reach the telephone an alternative message will cut in and the call will be diverted to a nearer telephone. Please wait and we will answer asap.
If we are engaged on another call you will be advised that all the staff are busy and asked to leave a return telephone number, we will return your call as soon as possible.

To help us answer your questions please have the make & model number of your stove or lamp handy, (if you know it). Even better have the stove or lamp with you when you call !

	United Kingdom	International
By Fax	01903 723853 Anytime 24hr, 7 days	44-1903 723853 Anytime 24hr, 7 days
By Telephone	01903 723853 Only 2pm to 6pm Monday - Friday	44-1903 723853 2pm to 6pm Monday - Friday
e-mail	spares@base-camp.co.uk	spares@base-camp.co.uk
By Post	'Base Camp' The Old Bakery Clifton Road, Littlehampton West Sussex BN17 5AS	'Base Camp' The Old Bakery Clifton Road, Littlehampton West Sussex BN17 5AS U.K.
	Personal callers by appointment only. We are very busy, please do not call without letting us know first or your journey may be wasted.

Our telephone exchange	Our answering machines are constantly blocked by callers who try to phone outside the above hours. Callers also leave questions on the answerphone which are clear from our Website, if we list it, we sell it...!