Closed for a few days:- 'Newark light up'.
Stove News :- Optimus spare parts problems
#207 Adjustable burners update:-

General News :-
Please note; We are working hard to clear the backlog of orders. Please do not telephone to chase your order unless you sent or telephoned it over 7 days ago. Ten minutes on the telephone looking up an order sent only last week will prevent two more customers from getting their parts on time..!
Our answer phone gets constantly blocked with messages, please browse the Website before calling as you may find your answer there. We receive so many calls asking 'I have looked at your Website, do you sell Tilley or Primus parts?'.....!

Remember to keep spares handy for emergencies, we still have customers who phone an order on a Wednesday because they are going away on Saturday! Order your spares now, don't wait until the last minute and expect the parts by the next day...!
Please check our opening hours before trying to contact us, the answer phone also gets jammed full of empty messages when callers hang up after calling when we are out of the office.

'Newark light up' :-
We will be traveling up to Newark on the afternoon of Thursday 3rd June and returning on Sunday 6th June. We will therefore be closed from 12.30pm on Thursday 3rd until we re-open at 11.00am on Monday 7th.
Please do not telephone between these times as it will just block the answer phone up.

Mike 'the stove'..News :-
Mike is almost back to normal and working hard on the physio to get up to full fitness again.
He will be fully back in action in time for the 'Light up' at Newark in this month, see you there..!. 

Optimus stoves:-
Old models:- more parts are 'drying up' as supplies disappear, we are always sourcing original parts or commissioning batches of new parts. Latest 'batches' are #2180 inner cap & #2183 outer cap for silent burners, #2094 graphite packing and #2116 cone for marine burners.

New models:- Optimus are experiencing major problems with parts supply for the new, 2009 - on Nova models. The supply chain was not set up before introduction and many parts, particularly '0' ring seals are very hard to get.
We have been working hard since September 2009 to get exploded views, part numbers are stocks of parts but we are unlikely to have full coverage before August. We have small stocks of seals to back up the stoves we have sold but replacement hoses, pumps and valves are still a problem.

#207 Adjustable paraffin burners:-
We have been testing what we hoped would be the last samples of burners but have encountered a further problem that needs attention. We asked for the tooling to be changed at the top of the burner to incorporate 'tabs' to prevent the outer cap from moving if the burner was used in a marine application. This has been done but the new tool has the punching for the air hole too close to the edge of the outer cap causing small flames under the cap.
We have asked for this to be rectified but it will require another testing phase before we can o.k. production. We cannot authorise production until we are totally satisfied that the burners are of best quality.

Paraffin Lamp Wicks, Chimneys, Heater Wicks & Heater spares:-
A section devoted to Wicks and heater spares is now available click here!, a new page contains new and used greenhouse heaters, click here to view

Want to know our hours & how to contact us? Click here!