How to place an order and pay for it, plus FAQ.
|We at Base camp are as 'old fashioned' as the products we support, however we offer more ways to order and ways to pay than any other business around today. Click on the FAQ below to find the way that suits you best or answer a question.|
2). How can I pay?
A) By telephone,
11.30am to 6.00pm Mon - Frid, 01903 723853 in the UK, +44 1903-723853
C) By post, print off our order form here and send to:-
The Base Camp
|Why can orders take a week before they are sent?|
|We are a very
small business with dedicated staff, we take hundreds of orders each
week along with purchasing more stock. We also spend time sourcing
parts or finding manufacturers to make parts for us.
Some customers are unable to service and repair themselves and ask us to do it for them. A complete strip, rebuild and testing on a stove or lantern can take hours!
Often orders are quick and easy, the customer knows the model number of their item and the part numbers they need. However with some orders we have very little information to go on, researching the parts and cross referencing the numbers can take hours for just a small order. But this is what we are here for, to help the customer get the right parts.
With all the above going on and the number of orders in the system at any one time it takes approx 5 working days from receipt of an order to the point it is picked, packed and posted.
We cannot send orders at weekends so orders placed towards the end of any week will be picked and packed some five working days later the end of the following week. The second weekend could mean the order will not arrive with you until Monday or Tuesday of the week after.
|If you are so busy why not get more staff?|
|If only we
could...! Sadly the cost of more staff wages, National Insurance
contributions, workplace legislation mean the cost is just too high.
We could put up our prices to cover the cost and risk having less
customers because of it.
Also it is almost impossible to find staff who are interested enough in old lamps, stoves and heaters to work here. Staff have to know exactly what they are doing to get orders right, even with the most experienced staff mistakes still happen, we are only human.!
|Can I come and collect parts from you, do you have a shop?|
|Yes you can, we
can reserve parts for you or e-mail/telephone us and make an date to
call in. It is always best to call us first as the person best suited
to advising you may not available if you just drop in.
Stacked up in the shop we have hundreds of lamps, stoves heaters and ephemera to look at along with renovated and untouched items for sale. If you would like to see and buy a working item let us know, we can find and fettle something ready for you.!
Last updated on 07/06/14
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