How to contact us.

We are a dedicated business with a small staff. With so many enquiries by e-mail, telephone and personal callers, picking & packing orders, sourcing & warehousing spares, but we always aim to answer every telephone enquiry. If the phone is engauged during office hours it means we are helping another customer, so allow a short time and try again. At the moment we do not have message facility on our phone system, but you are very welcome to e-mail us at spares@base-camp.co.uk outside office hours.

To help us answer your questions please have the make & model number of your heater, stove or lamp handy, (if you know it). Even better have the heater, stove or lamp with you when you call !

United Kingdom International
By Telephone 01733 234333
New Hours - 10.00am - 5.30pm 
Monday - Friday - Closed on Bank Holidays

Our current turn around from receipt is 1-2 working days NOT including weekends. (this is dependant on ordered items being in stock.)

 

44-1733 234333
10.00am - 5.30pm 
Monday - Friday - Closed on Bank Holidays

Our current turn around from receipt is 1-2 working days NOT including weekends. (this is dependant on ordered items being in stock.)

We can now offer to all international customers making an order of more than 25.00 Sterling on goods a reduction by removing all UK taxes. We will do all the paperwork required along with customs documents.

 

e-mail  spares@base-camp.co.uk spares@base-camp.co.uk
By Post 'Base Camp'
Unit 16, Alfric Square
Maxwell Road,
Woodston
Peterborough
Cambridgeshire
PE2 7JP
'Base Camp'
Unit 16, Alfric Square
Maxwell Road,
Woodston
Peterborough
Cambridgeshire
PE2 7JP
U.K.
Personal Callers: Warehouse is now open to personal callers, but at the door only. If you wish to visit please phone us first on the number below to check for parts availability and to ensure we can make time to give you any help or advice connected with your order.
We are still operating our mail order system so if you wish to have parts delivered please phone us on 01733 234333 Monday - Friday 10am - 5.30pm - Closed on Bank Holidays.
Outside the above hours customers can e-mail orders or requests and we will aim to answer within 1-2 working days. If we wouldn't use it you will not find it listed on our site! Our promise of good quality items!
Last updated 06/07/23
How much does postage cost on an order?....Click here...!
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